Skip to main content

Policies and Shipping

Satisfaction Guarantee

Shipping Options

Shipping Fees

Order AmountStandard Shipping*In-Store Pickup
Under $99$15Free
$99 - $199
Over $199

*Oversize items may incur additional freight charges over and above the standard shipping rate. These charges will be automatically calculated by weight and volume and quoted at check out.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


Returns will be considered on eligible items within 30 days of purchase. Products must be new, un-used and in the original unopened packaging. The customer is responsible for return shipping, and any fees related to returning the product to PedalSport. Returns will not be accepted without first receiving an RA number from customer service. A 20% restocking fee will apply for any goods put back in to stock. 

Not all products are eligible for return. This includes but is not limited to: Serialized items with warranty (Complete Bicycles, Electric Bikes, Bicycle Frames), Undergarments, Nutritional items.

Labor fees, such as custom wheel builds or other services, are non-refundable.

BC E-bike Rebate program

Returns - BC E-Bike Rebate Program

We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

Exchanges - BC E-Bike Rebate Program

If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!